Timmermade

The made-to-order lead time is approximately 6 weeks

The lead time is an approximate estimation and not a hard deadline. The time it takes us to work through our list of orders can vary and since we are so small, there isn't much we can do about it. Please leave a buffer when planning trips. The first orders in each month might ship out in a couple weeks, while the last orders in might take the full 6 weeks.

Ordering

Since we are small and can only serve a portion of our demand, we use a lottery system to limit our workload in a way that is fair to everyone. Anyone who would like to place an order can enter the lottery below by correctly answering the question(s). One entry per person. On the first of each month, the lottery will close and it will begin to make random selections among the people who answered correctly, until we reach our workload limit. The daily winners will be issued coupon codes and can place orders, relatively at leisure. However, being issued a code does not guarantee a spot. It is still first come, first served amongst winners, but there will be much less need to rush through an order. Soon after we fill up, we will reset the lottery for the following month so people have plenty of time to enter. We will post the correct answer with an explanation once the raffle has ended. You'll need to check in as the lottery will not confirm whether you answered correctly or not.

This lottery is in place in order to make ordering fair for everyone, so please do not email and ask if there is a separate wait list or any other way to circumvent this system. We are taking in the work we can do each month, so obviously putting ten thousand people on a wait list that we can never tend to doesn't make much sense.

Why require the question(s) to enter the lottery? Good performance requires an educated user and our designs are centered around that. One needs to know what strengths and weaknesses each item of gear possesses so that they know when and how to use it. Or, when and how not to use it. We can't ensure a full education with just a few questions, but the hope is that it favors those who are open to thinking critically about their purchases and weed out low effort consumerism. The questions are likely to be pretty basic and the info clearly available on the website. The lottery will not inform you of a wrong answer.

December lottery

Select a multiple choice answer from the drop down menu. Enter only one email address per person. Selections will be made starting on the first of the designated month. You will get an email from wordpress@timmermade.com with your code. Fyi, these often end up in spam folders.

December Answers

If a sleep system has 3.5" of calculated loft, what does it mean?

The correct answer is " the down in the chamber has 3.5" of loft when uncompressed"

Calculated loft is simply the loft of the fill if there were no top on the chamber. It tells you how much down is in the chamber volume. Measured loft is good to know, but difficult to consistently measure in a way that is indicative of overall warmth. Calculated loft gives you a quantity of fill that is easy to define in one number and the most important metric.

Shipping

International customers - International shipping is less reliable than our domestic postal service. While issues are infrequent, Timmermade does not have the capacity to be responsible for delays or lost items due to customs or foreign postal services. Order at your own risk. FWIW, the issues we've encountered have been mostly Australia and Asian countries.

For domestic orders where there is a risk of theft or loss from the delivery location, we can select signature requirement. However, this is not a default setting. It is up to the consumer to request this option.

If you have any questions that are not answered on the site, please email timmermade@gmail.com