If you’ve paid for an order but over the course of the lead time, you need to cancel, this is ok. However, the payment processor keeps the transaction fee (typically 2 to 4%) and Timmermade will keep 2%. Processing cancellations and refunds for orders on the list pulls me out of production work to do computer work. The 2% is kept to compensate us a little bit for this time so we at least aren’t losing as much.